There are a number of reasons for a bad scan. If you are trying to scan an email that has been through the wash, the QRCode may be illegible. Or, you could have a problem on your phone if you dropped it or have too much dust on your lens.
- Problem scanning the customer’s QRCode on an email?
Answer: Redeem the certificate on GiftRocker.com
- Problem scanning the customer’s QRCode on a customer’s iPhone?
Answer: Redeem using the customer’s iPhone.
- QRCode too small on a customer’s phone?
Answer: Tap on the QRCode to enlarge or expand using thumb and forefinger
- A light source is casting a dark shadow across the QRCode?
Answer: Hold the customer’s QRCode further away from your body. Usually, the shadow is your own! Or, move to a brighter part of the store.